Technical Department is responsible for production, treatment, transportation and distribution of water to customers. It is also responsible for collection of sewage from customers and treatment of the same before being disposed to the environment. The department also deals with Designing of water supply and sewerage projects, repair of leaking pipes as well as maintenance of motor vehicles and motorcycle


Roles and Functions

The primary roles of the Commercial Department are to oversee customers monthly water billing, to supervise the revenue collection processes and to ensure that customers are satisfied with the service provided. More specifically, the factions of the department are:

  • To oversee monthly water sales and billing processes
  • To oversee revenue collection processes
  • To oversee the credit and debt control processes
  • To receive and monitor the resolution of customer queries and complaints
  • To oversee the Authority's ICT processes


Finance and Administration Department is charged with the overall responsibility of managing Financial, Human resources and other assets of the Authority. Its has three sections namely Accounts Sections, Administration Section and Human Resources.