Dodoma Urban Water Supply and Sanitation Authority (DUWASA) was established under section 3(I) of Cap. 272 of 1997 as repealed by section 60 of Water Supply and Sanitation Act No. 12 of 2009. It was declared a fully autonomous entity by order of the Minister responsible for water sector on 13th February, 1998; and was officially inaugurated on 1st July, 1998. It is charged with the overall responsibility of operations and management of water supply and sanitation services in Dodoma urban within the municipality.
The Authority operates under a Board of Directors and the day-to-day activities of the Authority are managed by experienced and professionally qualified staff in various disciplines of competence.
The sole water supply source for Dodoma urban is grond water abstracted from 24 deep boreholes located at Makutupora basin. The basin is located about 35km from town centre. The total length of water supply network is 393km where 47.983 km is the trunk main and 345.017km is the distribution network.
The existing sewerage system has a total length of 81km which consists of trunk sewers (600mm to 1,100mm diameters) covering a distance of 24.3km and lateral sewers (150mm to 400mm) covering a distance of 56.7km. The trunk sewers have a maximum diameter of 1100mm and design flow rate of 3,672m3/h and capacity of serving 423,000 people.
Core Values of DUWASA:
Accountability – Acknowledging and assuming responsibility for actions, products, decisions, and policies. It can be applied to both individual accountability on the part of employees and accountability of the Authority as a whole.
Commitment & Innovation – Committing to great product, service, and other initiatives that impact lives within and outside DUWASA and pursuing new creative ideas that have the potential to change the world..
Community – Contributing to society and demonstrating corporate social responsibility.
Empowerment – Encouraging employees to take initiative and give the best. Adopting an error-embracing environment to empower employees to lead and make decisions.
Integrity – Acting with honesty and honor without compromising the truth.
Safety – ensuring the health and safety of employees and going beyond the legal requirements to provide an accident-free workplace.
Team work – encouraging work done by several associates with each doing a part but all subordinating personal prominence to the efficiency of the whole.
Excellent customer care
Is all about bringing customers back and about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or services offered for themselves and in their turn become repeat customers.
Powers and Goals of DUWASA
As prescribed under Section 15 of the Water Supply and Sanitation Act, DUWASA is the only Water Authority with the mandate of providing water services and sanitation services in urban area of the Dodoma Municipality. Provision of water supply and sanitation services in Tanzania is regulated by Energy and Water Utilities Regulatory Authority (EWURA). Also DUWASA has to promote the idea that having a comprehensive drinking water programme is basic need in protecting the health of Dodoma residents.